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Last Updated: August 20, 2026
At Mendios Technologies Bangalore Pvt Ltd, we stand behind the quality of WebMobi Events.
We provide a Free tier, product demonstrations, previews, and other evaluation options so customers can evaluate WebMobi before committing to a paid subscription.
For customers who purchase a paid subscription, customers may request a refund within 7 calendar days of their initial paid subscription purchase. A refund is not guaranteed; each request is reviewed under this Refund Policy and may result in a full refund, partial refund, or no refund. After 7 days, subscription refunds are not available except where this policy expressly provides otherwise or applicable law requires otherwise.
Our paid subscriptions are intentionally priced to provide substantial value at a relatively low cost compared with many event-management and event-technology alternatives. The subscription price covers access to the WebMobi software and the features included in the applicable plan.
The subscription does not automatically include unlimited professional services, bespoke implementation, custom development, data migration, consulting, or other customer-specific services unless expressly stated otherwise.
WebMobi provides a Free tier so customers can evaluate the platform before purchasing a paid subscription.
The Free tier may have limitations on features, usage, participants, storage, integrations, or other capabilities.
The Free tier is provided at no cost and therefore does not qualify for a refund.
WebMobi may provide:
These are intended to help customers understand the product before purchasing.
Customers are encouraged to use these evaluation opportunities to determine whether WebMobi meets their requirements.
A pre-purchase demonstration or sales consultation does not create a charge against a subsequent subscription refund.
For example, if a WebMobi representative spends one hour demonstrating the product before a customer purchases a subscription, that one-hour demonstration is not deducted from the customer's refund.
The demonstration is part of WebMobi's normal sales and customer-acquisition process unless the customer has separately agreed to a paid professional service.
Customers may request a refund within 7 calendar days of their initial paid subscription purchase. A refund is not guaranteed; each request is reviewed under this Refund Policy and may result in a full refund, partial refund, or no refund. No subscription refund requests are accepted after 7 days, except where this policy expressly provides otherwise or applicable law requires otherwise.
If you purchase a paid WebMobi subscription and determine that it is not suitable for your needs, you may request a refund within 7 calendar days of the initial paid subscription purchase.
The refund may be a full refund, a partial refund, or declined, depending on the circumstances and the provisions of this policy.
To qualify for consideration the request must be made within 7 calendar days of the original purchase date; the request must relate to the first paid subscription purchase; the account must not have violated our Terms of Service; and there must be no evidence of fraud, payment abuse, or deliberate misuse of the refund policy.
The refund period begins when the customer makes the initial paid subscription purchase.
The period does not begin when the customer creates a Free account, receives a demonstration, watches a product video, attends a sales consultation, creates a sample event before purchasing, or first contacts WebMobi support.
The 7-day period applies to the paid subscription purchase.
The 7-day period is intended to give a customer a reasonable opportunity to evaluate the paid product.
Normal evaluation may include creating and editing events, creating website pages, testing registration, testing event functionality, configuring account settings, testing integrations, uploading reasonable amounts of content, contacting support, asking questions, providing feedback, and requesting feature changes.
These activities do not automatically eliminate refund eligibility. The purpose of the 7-day refund request window is to allow customers to actually use the software and determine whether it meets their needs.
A full refund may be approved where the request is made within the 7-day period; the customer has made a reasonable evaluation of the software; there is no material abuse of the refund policy; no separately purchased professional services remain non-refundable under their applicable terms; and no other provision of this policy prevents a refund.
A full refund means the eligible subscription amount approved for refund under this policy. The amount actually received by the customer may be reduced by applicable Dodo Payments, payment-provider, transfer, banking, currency-conversion, or other transaction charges for which the customer is responsible under Section 8.
A partial refund may be approved where the customer is otherwise eligible for a refund but has received substantial separately provided or materially consumed value that should reasonably be accounted for.
Examples may include separately purchased onboarding services, customer-specific implementation, data migration or transformation services, bespoke configuration, custom development, custom design or production work, other separately agreed professional services, or material usage substantially beyond reasonable product evaluation.
Where applicable, the value of such services or usage may be deducted from the refundable amount. The customer will be informed of the applicable calculation before the refund is processed.
WebMobi does not automatically deduct amounts from a refund merely because WebMobi answered customer questions, provided ordinary technical support, helped troubleshoot normal product usage, received feature requests, discussed potential improvements, or provided reasonable assistance during the evaluation period.
These activities are part of normal customer support and product evaluation.
A customer may identify missing functionality or request changes after purchasing a subscription. A feature request, product suggestion, or request for a change does not by itself make the subscription non-refundable, reduce the customer's refund, or constitute excessive usage.
If the requested work requires substantial customer-specific development or professional services, WebMobi may separately quote that work as described in Section 5.
The WebMobi subscription provides access to the software and features included in the customer's selected plan. It does not automatically include unlimited custom development, bespoke design, data migration, manual data entry, dedicated consulting, extended onboarding, custom integrations, customer-specific implementation, or other professional services.
Where a customer requires substantial work beyond the standard product, WebMobi may offer those services separately for an additional fee.
Where WebMobi proposes a separately charged professional service, the applicable scope and price should be communicated to the customer before that service is undertaken. If the customer accepts the service, the service charge is separate from the standard subscription fee.
A refund of a WebMobi subscription does not automatically create a refund entitlement for separately purchased professional services. Professional services may have separate terms based on the work performed, costs incurred, deliverables provided, and the agreement with the customer.
The 7-day refund request window is intended to provide a reasonable opportunity to evaluate WebMobi. It is not intended to provide extended free use, repeated subscriptions followed by refunds, or substantial professional services without payment.
WebMobi may decline a refund or approve only a partial refund where there is evidence of repeated refund requests, a pattern of refund abuse, excessive or unusually intensive platform usage, creating accounts primarily to exploit the refund policy, repeatedly purchasing and refunding subscriptions, material consumption of paid resources substantially beyond reasonable evaluation, attempts to obtain substantial custom work without paying for it, fraudulent or deceptive activity, or violation of the Terms of Service.
The determination will be based on the actual circumstances of the account. Normal use of the product during the 7-day evaluation period does not automatically constitute abuse.
Where a refund is approved, the starting point is the amount of the eligible subscription payment. Where applicable: eligible subscription amount, minus the applicable value of separately purchased professional services or materially consumed services, equals the approved refund amount.
Payment-provider and financial-institution charges are then handled separately in accordance with Section 8.
WebMobi does not deduct ordinary support, ordinary feature requests, pre-purchase demonstrations, or reasonable product evaluation merely because those activities occurred. Any deduction relating to services or material usage will be based on the circumstances of the account and the applicable terms communicated to the customer.
Your WebMobi subscription is processed through Dodo Payments, which acts as the merchant of record.
Dodo Payments may charge costs associated with processing the original payment, transferring funds, processing refunds, currency conversion, cross-border transactions, payment methods, or other payment-related services.
Where Dodo Payments or another payment provider charges such costs to the customer, or deducts them from an amount being returned to the customer, those costs are the customer's responsibility.
WebMobi does not guarantee that the amount ultimately received by a customer will equal the original amount paid.
For example: original subscription payment $100; approved refund $100; applicable Dodo/payment-provider/refund/transfer charges $5; amount ultimately received $95.
The actual fees may vary depending on the customer's country, currency, payment method, and applicable payment-provider terms.
For example: original subscription payment $100; approved refund before payment-provider charges $60; applicable payment/refund/transfer charges $5; amount ultimately received $55.
Payment-provider charges do not determine whether a customer qualifies for a refund. They affect the amount ultimately received after a refund has been approved.
The customer's bank, card issuer, or financial institution may independently charge foreign-exchange fees, currency-conversion fees, cross-border fees, transfer fees, cash-advance fees, or other financial charges. These charges are outside WebMobi's control and are the customer's responsibility.
The 7-day refund request window applies only to the first paid subscription purchase. Renewal subscriptions are generally non-refundable.
To avoid being charged for the next billing cycle: cancel your subscription before the renewal date; cancellation may be performed through account settings where available; you will retain access until the end of your paid period; and no refund is provided solely because you stop using the service during a paid billing period.
Upgrades may be charged according to the applicable pricing shown at the time of upgrade. The new tier may take effect immediately. Upgrade charges remain subject to applicable refund and fair-use provisions. Your renewal date normally remains unchanged.
Downgrades normally take effect at the next renewal. No refund is provided solely for the unused difference between subscription tiers. You retain access to the current tier until renewal.
WebMobi Events is an event-management platform. We are not responsible for refunding tickets purchased by attendees, disputes between event organizers and attendees, payment processor chargebacks relating to ticket sales, or cancellation of events by organizers.
As an event organizer using WebMobi, you are responsible for setting your own attendee ticket refund policy, handling attendee refunds from your payment account, communicating your ticket refund policy clearly, and complying with applicable consumer protection laws.
Ticket payments and WebMobi subscription payments are separate transactions. Ticket payments go from your attendee to the payment provider connected to your account. Your WebMobi subscription is separately billed through Dodo Payments. A refund of your WebMobi subscription does not refund tickets purchased by your attendees.
Contact Support by emailing refunds@webmobi.com with "Refund Request" in the subject line. Provide your account email address, subscription tier, purchase date, the reason for the request if you wish to provide one, and your order ID or transaction reference. Our team will normally review the request within 2 to 3 business days. We will determine whether the request qualifies for a full refund, partial refund, or no refund. Where a partial refund applies, we will explain the basis of the calculation. Approved refunds will be submitted to Dodo Payments for processing.
Who processes the refund: Dodo Payments, as merchant of record. Where it goes: generally to the original payment method. When it appears: typically within 5 to 10 business days after approval, depending on the payment method and financial institution. The final timing is determined by the payment provider and the customer's bank.
Before initiating a chargeback, please contact us so that we have an opportunity to resolve the issue. If a WebMobi subscription charge appears under another merchant name on your statement, Dodo Payments may be identified as the merchant of record.
If you believe a transaction was genuinely unauthorized, contact your payment provider and WebMobi promptly. Nothing in this policy limits rights that cannot legally be waived.
Fraudulent or abusive chargebacks may result in account suspension, ineligibility for future refunds, recovery of legitimately owed amounts, and other remedies available under applicable law.
If WebMobi experiences a significant service outage beyond any applicable service commitment, we may provide service credits, subscription extensions, or pro-rated refunds in exceptional circumstances.
If WebMobi terminates an account for violation of the Terms of Service, a refund will generally not be provided. If WebMobi permanently discontinues the service, we may provide an appropriate pro-rated refund for unused prepaid subscription time.
If material data loss or migration problems occur because of an error attributable to WebMobi, we will first attempt to resolve the issue. If the issue cannot reasonably be resolved, the customer may be eligible for a full or partial refund depending on the circumstances.
Refunds are generally processed in the original transaction currency through Dodo Payments. If a bank or payment provider converts the currency, exchange-rate fluctuations and conversion fees may affect the amount ultimately received. WebMobi is not responsible for exchange-rate changes or financial-institution conversion charges.
Dodo Payments, as merchant of record, handles applicable GST, VAT, sales tax, or other taxes associated with the subscription. Where a refund is approved, applicable refundable taxes will be handled by Dodo Payments in accordance with its payment and tax procedures. Customers remain responsible for their own applicable tax reporting obligations.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated by email or other appropriate means.
If you disagree with a refund decision, you may escalate the matter by contacting disputes@webmobi.com. Disputes are subject to the applicable provisions of the WebMobi Terms of Service and applicable law.
Mendios Technologies Bangalore Pvt Ltd. Refunds: refunds@webmobi.com. Support: support@webmobi.com. Disputes: disputes@webmobi.com. Address: Bangalore, Karnataka, India. Response Time: we aim to respond to refund requests within 2 to 3 business days.
We want customers to have a fair opportunity to evaluate WebMobi Events. Our Free tier, demonstrations, previews, and other evaluation options let customers understand and test the product before committing to a paid subscription.
Customers purchasing a paid subscription for the first time may request a refund within 7 calendar days of that purchase. A refund is not guaranteed — each request is reviewed and may result in a full refund, partial refund, or no refund — and after 7 days subscription refunds are not available except for the specific exceptional circumstances stated in this policy. Where you have reasonably evaluated the software and are not satisfied, you may request a refund within 7 days of your initial paid subscription purchase; depending on the circumstances the refund may be full or partial. Applicable Dodo Payments, payment-provider, transfer, banking, currency-conversion, and other third-party charges that are the customer's responsibility may reduce the amount ultimately received.